Who we are

Masar Education is a student recruitment and admissions support agency that helps international students apply to Bulgarian universities. Our website address is: https://masar-education.com. Through our website and services, we provide guidance on university selection, applications, document preparation, visa support, accommodation assistance, airport pickup, and student settlement support in Bulgaria.

Cookies

Our website may use cookies and similar technologies to improve website functionality, security, user experience, analytics, and form handling.

These cookies may include:

• essential cookies required for the proper operation of the website,
• security cookies used to help prevent abuse or unauthorized access,
• preference cookies that remember form or display settings,
• analytics cookies that help us understand how visitors use the website,

If user accounts or a student portal are enabled, login cookies may be used to remember your session and display preferences. If you select a “remember me” option, your login may persist for a longer period until you log out or the cookie expires.

You can control or delete cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies on your device.

Embedded content from other websites

Pages on this website may include embedded content from third-party websites, such as videos, maps, social media content, or external application tools. Embedded content behaves in the same way as if you visited the third-party website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with that embedded content. We recommend reviewing the privacy policies of those third-party providers before interacting with embedded content.

What personal data we collect

Depending on how you interact with Masar Education, we may collect personal data such as:

• your name,
• email address,
• phone number or WhatsApp number,
• country of residence or nationality,
• academic interests and intended program,
• education history and qualifications,
• passport copy or identity information,
• application documents,
• visa-related information,
• accommodation or travel-related preferences,
• communications you send to us through forms, email, or messaging apps.

We collect this information to respond to enquiries, assess eligibility, support university applications, prepare required paperwork, provide visa and relocation support, and manage student services.

How we use your data

We use your personal data to:

• respond to your enquiries,
• recommend suitable universities or programs,
• prepare and submit student applications,
• communicate with universities and relevant institutions on your behalf where authorized,
• support visa preparation and related documentation,
• assist with medical insurance, accommodation, airport pickup, and settlement support,
• manage student records and application progress,
• improve our services, website, and communications,
• comply with legal, regulatory, and security obligations

Legal basis for processing

We process personal data only where we have a valid legal basis to do so. Depending on the situation, this may include:

Who we share your data with

We do not sell your personal data. We may share your information only when necessary and appropriate with:

• Bulgarian universities or educational institutions,
• translators, legalisation or document-handling partners where required,
• visa-related service providers or embassies where applicable,
• insurance providers where you request insurance assistance,
• accommodation or travel service providers where you request those services,
• trusted website, hosting, security, form, or technical service providers who help us operate our business,
• legal, regulatory, or public authorities where disclosure is required by law.

We share only the information necessary for the specific purpose and aim to work only with service providers that respect confidentiality and data protection obligations.

International transfers

Because Masar Education supports international students, your personal data may be transferred across borders when necessary for admissions, visa support, or communication with you. Where personal data is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable data protection requirements.

How long we retain your data

We retain personal data only for as long as necessary for the purposes for which it was collected, including enquiry handling, admissions support, student services, legal compliance, dispute resolution, and record-keeping.

For example:

• enquiry form submissions may be retained for follow-up and service records,
• application documents may be retained during the admissions and visa process and for a reasonable period afterward,
• account information for any student portal may be retained while the account remains active,
• certain records may be retained longer where required for legal, tax, regulatory, fraud prevention, or security purposes.

When data is no longer required, we will delete it securely or anonymize it where appropriate.

What rights you have over your data

Depending on applicable law, you may have the right to:

• request access to the personal data we hold about you,
• request correction of inaccurate or incomplete data,
• request deletion of your personal data,
• object to or restrict certain processing,
• withdraw consent where processing is based on consent,
• request a copy of your data in a portable format where applicable,
• lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the contact details provided on our website. We may need to verify your identity before fulfilling your request.

Data security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, disclosure, or alteration. These measures may include secure hosting, restricted access, password protection, role-based access, and security monitoring. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Where your data is sent

Information submitted through our website may be processed through secure website hosting, email, form, spam protection, backup, and technical support systems. Some submissions may be checked through automated spam detection or website security services to help prevent abuse and protect the website.

Contact us

If you have questions about this Privacy Policy or how your personal data is handled, please contact Masar Education through the contact details published on our website.